Frequently Asked Questions
Everything you need to know about your Wacoal shopping experience, from fit guides to shipping policies.
How do I determine my correct Wacoal bra size?
We recommend using our comprehensive 'Fit Guide' located on each product page. For the most accurate results, use a soft measuring tape to find your band and bust measurements, or visit one of our retail partners for a professional fitting.
What is your return policy for intimate apparel?
We accept returns of unworn, unwashed items with all original tags attached within 30 days of purchase. For hygiene reasons, please ensure that all items are tried on over your own lingerie.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your items sooner.
How should I care for my Wacoal lingerie to ensure it lasts?
To maintain the elasticity and intricate lace of our garments, we strongly recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid using a dryer as high heat can damage the fibers.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Please check our shipping information page for a full list of supported countries and associated customs fees.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.