Returns & Exchanges

We want you to feel confident and comfortable in your Wacoal purchase. If you are not completely satisfied, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all hangtags are attached and the products are in their original condition.

3

Attach Shipping Label

Print the prepaid shipping label provided through the portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Drop off your package at any authorized carrier location; you will receive an email notification once your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing